Helpdesk & AMC Management Software in Dubai & UAE
Support tickets with SLA timers, a customer portal, AMC contracts and renewals, service visits, billing and project delivery – helpdesk software for service companies in Dubai, Sharjah, Abu Dhabi and the UAE.
Every support request answered on time – and every AMC renewed
ZEO Projects & Support is the helpdesk and AMC management software from Adept Business Solutions. Tickets arrive from the portal, e-mail, phone or WhatsApp, the SLA clock starts, and the right engineer gets the job.
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IT companies, MEP and facility contractors and equipment suppliers in Dubai, Sharjah and Abu Dhabi use it to track AMC coverage, service visits and renewals, and to bill chargeable work. As helpdesk software in Dubai it is also a ticketing system, service management software and AMC management software in one.
- Ticketing system: portal, e-mail, phone, WhatsApp, web form and API.
- SLA: response and resolution due, pause, breach and escalation.
- AMC contracts: coverage, hours, visits, call-outs and parts limits.
- Renewals: expiry alerts, renewal quotes and won/lost tracking.
- Engineers: teams, assignment, work logs and planner.
- Field service: service visits, job parts and van stock.
- Billing: AMC, chargeable and warranty work, collections.
- Projects: milestones, change requests, risks and expenses.
See ZEO helpdesk and AMC software in action
Real screens with demo data – support dashboard, ticket list with SLA and AMC contract overview.
Open tickets, SLA breaches and workload
Tickets received vs resolved per week, open tickets by engineer, priority and customer.
1 / 3Support tickets with SLA timers
Every ticket with customer, priority, stage, time left or over, assigned engineer and AMC, chargeable or warranty billing.
2 / 3
AMC contract management
Active contracts and value, expiring in 30/60/90 days, renewal rate, hours used and contract margins.
3 / 3
Helpdesk, AMC and project delivery features
One app for support, service contracts and delivery.
Helpdesk ticketing system
Capture and resolve every request.
- Customer portal and e-mail to ticket
- Categories, priorities and teams
- Assignment, internal notes and messages
- Development requests and approvals
SLA management
Never miss a response time.
- SLA policies by priority
- Business hours or 24x7
- Pause while waiting for the customer
- Breach alerts and escalation levels
AMC management software
Sell, deliver and renew contracts.
- Complete, non-complete, on-site, remote
- Included hours, visits and call-outs
- Customer sites and equipment covered
- Renewal pipeline and expiry reminders
Field service & billing
Get paid for the work.
- Service visits and job parts
- Van stock for engineers
- AMC billing schedule and chargeable work
- Collections planner
Project delivery
Implementations on time.
- Plan templates from study to go-live
- Milestones and change requests
- Risks and expenses
- Customer portal updates
KPIs & reports
Measure service quality.
- SLA compliance and breaches
- Tickets by engineer and customer
- AMC margin and hours used
- Service KPIs per team
Why choose Adept for helpdesk and AMC software?
We run our own support desk and AMC customers on the same approach. ZEO Projects & Support is our product, configured for your industry and supported from Sharjah.
- Industry packs: IT, MEP, facility, equipment and more.
- Connected: customers shared with ZEO CRM; engineers from ZEO HR.
- Cloud or on-premise: subscription or your own server.
- Local team: implementation, training and support in the UAE.
Helpdesk and AMC software implementation and support
Helpdesk software free demo
See helpdesk software working with demo data from your own industry before you decide. The demo is online or at your office in Dubai, Sharjah or Abu Dhabi.
Helpdesk software installation
Cloud subscription hosted for you, or installation on your own server. We set up companies, branches, users, numbering and approvals.
Helpdesk software training
Role-based training for managers, supervisors and staff – online or on-site – with short guides for every screen.
Helpdesk software support
Online and on-site support from our UAE team by phone, e-mail, WhatsApp and remote session.
Helpdesk software AMC
An annual maintenance contract covers updates, configuration changes, new reports and priority support.
Data migration
We load your existing registers from Excel or your old system, check them with you and go live on clean data.
Frequently asked questions – Helpdesk & AMC Management Software Dubai
What is helpdesk and AMC management software?
It records every customer support request as a ticket with an SLA clock, assigns it to the right engineer, and checks whether the customer has an active annual maintenance contract (AMC) that covers it. ZEO Projects & Support also tracks AMC renewals, service visits, billing and project delivery.
Which channels can create tickets?
Our helpdesk software for Dubai and UAE companies takes tickets from the customer portal, e-mail, phone, WhatsApp, web form, API and internal staff. Each ticket keeps its channel, customer, contact, site and equipment.
How does SLA tracking work?
SLA policies set response and resolution times by priority, with business hours or 24x7. Tickets show time left or time over, pause while waiting for the customer, and escalate when breached.
Can it manage AMC contracts and renewals?
Yes. Complete, non-complete, on-site and remote AMCs with included hours, visits and call-outs per year, parts limits, billing frequency, expiry alerts and renewal tracking.
Which industries is it for?
IT and software companies, MEP and facility contractors, equipment suppliers, security and fire-safety companies and any business that sells service contracts in the UAE. Industry packs set up the right categories and contract types.
How much does helpdesk software cost?
The price of our helpdesk software in Dubai depends on agents, modules and cloud or on-premise hosting. Prices are on request – book a free demo.
For more details about helpdesk and AMC software price and demo
Our team will show ZEO Projects & Support with your own contracts and ticket types.